Still Not Connected? If you have completed ALL prior steps:Update Shipping InformationActivate Your New SIM CardRequest a Speed BoostUpdated Your APN SettingsAnd you still don’t have service, please fill out the form below to submit a trouble ticket. We will respond as quickly as possible and try to resolve your issue. We want to get everyone back online as quickly as possible. Trouble Ticket FormPlease enable JavaScript in your browser to complete this form.First Name *Last Name *Email *Phone *Old SIM Card Number *New SIM Card Number (the SIM Card you JUST RECEIVED in the mail) * *What device are you using? *Alicorn USB DongleTabletModem/RouterOtherMake/Model of device *Tablet Model? *LG V496Alcatel 3T 8Alcatel A30OtherOther Tablet - Make/Model *Modem/Router ModelNetgear LB1120MoFi 4500OtherOther Modem/Router - Make/Model *Please describe your issue, steps taken so far, etc.The more detail the better. We want to get you back in to service as quickly as possible.File Upload Click or drag a file to this area to upload. Upload any screenshots that you think mght help explain the issue.EmailSubmit