UPDATE ON INTERNET ISSUES - July 2nd
First, thank you for your patience and understanding as we work with the national carrier to get the outage issue of the last few days resolved. We understand that most of you have been able to get back online and going. For those that are still having connection issues, please follow the guidelines below to help get you back up and running:
The latest update may require the APN (Access Point Name) profile be changed in your device. This is what tells your device “how” to connect to the cellular network.
Below is the info for the correct APN profile settings:
APN or PDP Protocol: IPv4
Username: *leave blank* or “none”
Password: *leave blank* or “none”
Please change or create a new APN profile and be sure the settings reflect above.
Depending on which device you are using, the process for changing the APN might be slightly different. Google is your friend.
We can not provide help for other devices that were not purchased from us, other than provide the correct settings as above.
If you are not sure how to change or create a new APN on your device, Google your specific device make & model number and how to change/add a new APN Profile for that device. Here is a step by step guide if you have our Alicorn USB device: ALICORN APN CHANGE
We are sending new SIM Cards to ALL of our existing internet customers.
Thank you for responding to our email and we apologize for the short notice. To better serve our current customers like you, Impact Wireless will be sending refreshed SIM cards to all of our active internet customers in the coming weeks. To be sure you receive your new SIM and get it activated correctly, please follow the instructions below.
Click the button below to update your shipping information so we know where to send your SIM Card
After you’ve received your sim card, click the button below to Activate Your New SIM
Step 3 (optional):
If your NEW SIM CARD has already been activated and you are experiencing slow speeds or connectivity issues, click the button below to request a fix for the issue.
Still Not Connected?
If you have completed ALL prior steps and you still aren’t connected, please submit a trouble ticket.